Introduction
Welcome to the PA AAA Federation’s “Advanced Agent Service” training course, which covers many motor vehicle title and registration procedures. Agent Services are required to be under contract with the Pennsylvania Department of Transportation to process motor vehicle transactions for the public. Advanced Agent Service training is required for employees who complete motor vehicle transactions to assure they understand the Pennsylvania Department of Transportation forms and title/registration procedures.
We hope this training course will be beneficial to all Agent Service employees who take it. This course can be used as training for new or experienced employees and a refresher for any employee who needs it. The Advanced Agent Service training class that PennDOT requires must be four hours long. This course is approved by PennDOT and the PA AAA Federation has been approved as an authorized Agent Service trainer.
You will find lessons that cover and review the following information:
- Agent Service Contract Overview
- Proof of Applicant Identification for Individuals and Businesses
- Pennsylvania Address Requirements
- Insurance Financial Responsibilities of an Issuing Agent
- Overview of Forms MV-1 and MV-4ST – Application for title/registration
- Overview of Proof of Ownership Documents
- Verification of VIN/GVWR
- Overview of Form MV-120
- Procedure to Request an Extension of a Temporary Registration
- Responsibility for client privacy – Disposal of customer information/documents
- Repossession Procedures
- BMV Forms and Fact Sheet Updates
- Vehicle Transfer After Death of Owner Procedures
- Other Miscellaneous Information/Procedures
Payment instructions
The fee to take this on-line course is $120.00 per person. The only option to pay for the on-line course is with a credit card (Visa, Master Card, American Express or Discover Card). Please sign up one person at a time to take the on-line course.
Who should attend an Advanced Agent Service Training course?
Advanced Agent Service training is required by PennDOT every two years for employees that work for an agent service, complete motor vehicle forms and is under contract with PennDOT. For more information review the “Agent Service Training” fact sheet on PennDOT’s website.
Employees with less than one year of experience in completing motor vehicle forms that work for an agent service with have a three year contract with PennDOT must attend a Basic Agent Service training class within one year from date of hire and preferably sooner or may take an on-line Agent Service training course that was certified by PennDOT. Subsequently, the agent service employee must attend an Advanced Agent Service training class (or take an approved on-line training course that was certified by PennDOT) every two years after he/she receives the initial basic agent service training or sooner, if desired. NOTE: A new agent service business that is applying for a five year contract with PennDOT must present a Certificate of Completion or letter of completion for each agent service employee who will be completing motor vehicle forms, with the contract proposal that will be submitted to PennDOT, showing the employees who will be completing motor vehicle forms have attended an agent service training class or taken an online agent service training course.
Throughout the course you will find examples of completed motor vehicle forms that you can refer to and compare to the instructions of how to complete the forms. We strive to provide the most current information and welcome comments you have regarding the training course. Subjects and forms for the Advanced Agent Service training course will change when forms/procedures have been revised and we are notified by PennDOT to make changes.
Review/Quiz Information
At the end of some lessons you will find review questions in a quiz that is graded automatically. Please answer the questions in the quiz to see how much you remember from the lesson. The quizzes do not count toward passing this course. The review questions/answers will help you learn more about motor vehicle forms/procedures and are a review of the lessons you completed.
Timeframe to complete the on-line course
The person taking the on-line course has six months to complete the course. If you do not complete the course all at one time, you can resume progress by clicking the button provided on the Your Account page.
Final Assignment
The Final Assignment is 15 questions based on some of the information that you learned from completing the course. The Final Assignment is at the end of this online course. You must read the entire course before you can take the Final Assignment. Your score in the Final Assignment will be automatically graded and counts toward you successfully completing the course. You must answer at least 12 of the 15 questions correctly (equal to 80%) to obtain a passing grade and to receive a certificate of completion for the On-Line Advanced Agent Service Training course from the PA AAA Federation. The Final Assignment is at the end of this course. You may take the Final Assignment as many times as needed until you pass.
When you have answered at least 12 questions of the Final Assignment correctly, you will need a computer printer to print the Un-Sworn Verification Statement. By signing and completing the Un-Sworn Statement, you acknowledge completing the Final Assignment solely and entirely on your own and that you did not consult with or request assistance from any other person in completing the Final Assignment.
What to do after you pass the course?
Mail the completed Un-Sworn Statement to the PA AAA Federation, ATTN: License Manager, 600 N. Third Street, Harrisburg, PA 17101-1154. If you answered 80% of the questions correctly, you will receive a certificate of completion from the PA AAA Federation for successfully completing the On-Line Basic Agent Service Course. The certificate of completion will be emailed to the address associated with your account and also made available on the Your Account page. A copy of the certificate of completion should be provided to your employer that will prove you successfully completed a PennDOT approved On-Line Advanced Agent Service Training course.
Who do I contact if I have additional questions after completing the course?
If you have any questions, please contact the License department at 717-909-2870 (Monday – Friday 8:00 am to 4:30 pm) or send an e-mail inquiry to agentservicetraining@aaapa.org.
IMPORTANT NOTES:
- The contact information on the form below is for the TEST TAKER.
- Each subscriber account (username) should be used by only one person, as it is how the certificate is generated and delivered upon course completion.
- Signing up an employee or colleague? Please create a new account for each person you’re registering. This requires you to log out of your own account prior to registration.
- You have 6 months to complete the course.
Registering Yourself or Someone Who Already Has an Account?
If you’re registering yourself or someone else for a course who already has an account, you may log in below:
*If you do not already have an account, proceed below to open one.